Refund and Cancellation Policy

This policy applies to paid TGOI subscriptions, annual seats, and credit top-ups when payment processing is enabled. The service is operated by Vyom Sachinkumar Singh, Cielo B 2603 Lodha Splendora, Ghodbunder Road, Thane, Maharashtra, India 400615.

Contact: support@tgoi.work.

Trial access is free and does not require a refund. Trial credits are promotional, have no cash value, and expire or end when the trial ends, the workspace converts to paid, or the account is closed.

Paid seats are billed annually at USD 30 per seat per year, unless a different written agreement or checkout screen states otherwise. Customers may cancel anytime by contacting support or using in-product controls when available. Cancellation stops future billing and auto-renewal.

Access continues until the end of the paid subscription period. If a customer paid for an annual seat, they keep access to that seat until the paid year ends. We do not provide pro-rata refunds for unused subscription time after cancellation.

We do not offer refunds for change of mind, unused subscription time, or cancellation before the end of a paid period. We do not offer a cooling-off refund window or trial refund window after a subscription purchase.

Credit top-ups fund AI usage. Credits are prepaid, consumable, and non-refundable once purchased, including when credits remain unused. Unused paid credits do not expire while the workspace account remains active.

Credits are non-transferable, have no cash value, and cannot be redeemed for money. Promotional credits, trial credits, no-charge admin grants, discounts, coupons, and bonus credits are also not redeemable for cash and are not refundable. Continued usage after subscription cancellation requires available credits.

Refunds are available only for the payment-failure, duplicate-charge, fraud, and TGOI-side service-failure cases listed below.

• Duplicate or accidental charges will be refunded in full after verification.
• Failed transactions where payment was captured but credits or paid access were not delivered will be refunded in full after verification.
• Unauthorized or fraudulent charges will be investigated and refunded where appropriate.
• If a service failure on TGOI's side means we could not deliver what was paid for, we will provide a refund or service credit.

Approved refunds will be returned to the original payment method through the payment processor where possible. Bank, card, UPI, or payment-provider timelines may vary, but approved refunds are typically initiated within 5-7 business days after approval.

Unless the checkout page or invoice states otherwise, prices are exclusive of applicable taxes, including GST. Any applicable taxes will be shown at checkout or on the invoice. If a refund is approved, taxes are refunded only to the extent permitted by applicable tax law and payment-processor rules.

TGOI must confirm its GST registration status, whether displayed prices should be inclusive or exclusive of GST, and the final invoice wording before payment launch.

Email support@tgoi.work with your workspace name, account email, payment reference, date of payment, and the reason for cancellation or refund. We may ask for additional information to verify the request and protect the workspace.

Please also review our Privacy Policy and Terms of Service.